Founded by Kristeen & Jim Wade, Belu Salon is recognised as a Lanza Healing Haircare Salon. We believe that knowledge with purpose promotes excellence as Kristeen continues to educate with the latest styles, trends and techniques.

24-hour Cancellation policy

    Your reservations are very important to our Belu Salon stylists.   We hold your reservations just for you & ask that if you must cancel or reschedule any reservation, you please provide us with 24-hour notice.  This way, Kristeen will be able to adjust her schedule accordingly and she may be able to accommodate guests on her waiting list.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.  However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.  Here is our general breakdown of cancellation fees:

    •    Less than 24-hour notice will result in a charge equal to 50% of booked service(s) amount
    •    ‘NO SHOWS’ will be charged 100% of service(s) amount

As a courtesy, we do text and/or email to confirm the date and time at least 24 hours prior to your reservation.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your reservation dates and times in order to avoid missed reservation and cancellation fees.  You are always welcome to text and double check any reservations if you’re unsure.

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our day by delaying guests who come in on time.  For this reason, we have set a few general ground rules for such situations. Guests will generally be allowed a 10 minute grace period.  After that time, we will text to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of the day!  

Again, please remember that your reservations are reserved for you & only you.  These policies allow us the opportunity to alert our standby guests of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.  See you soon!

Guarantee Services

We always want you to be 100% satisfied with your services.  If you are not 100% satisfied we ask that you contact us within 5 days of your reservation so that we may schedule you to have your services corrected.  Any issues reported longer than 5 days from the original reservation date will not immediately be considered a correction but will be assessed on a case by case basis.

Guarantee Products

Just as we want you to be satisfied with your hair we want you to be happy with the products you are using.  We will gladly accept returns on any products within 30 days from purchase as long as at least 3/4 of the product is remaining.

Cell Phones and hand held Devices

As a courtesy to others, please silence your cell phones and other devices.  Do not use speaker phone; we ask for you to use headphones or text.  Thank you.

Children Safety

Children may not accompany guests while receiving chemical services.  We want you to be able to enjoy your time with us.